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Lekker South African Products!

FAQ's and answers, 

Welcome! We have put together some frequently asked questions for you.

Q: How do i store my Biltong once I have opened it?

A: Once you have opened a Lekker pack of Biltong we recommend keeping and hiding your stash of goodies in a cool dry place such as a kitchen cupboard or draw. Out of direct sunlight and consume the contents within 4 days. That's if the Biltong lasts that long with other hands about. This will also be the same for our Droewors and chilli Stix. No need to put in the fridge as this only makes the product moist and will lead to spoilage pretty quick once opened.

Q: How come you do not offer options for wet, Fatty, Dry Biltong like other companies?

A: Our Biltong Is dried to 60 to 65% so not much over (Wet) and most of our Biltong Is quite lean. We can give you more fatty Biltong if wanted? We have just found a happy medium with all our customers with a mix of mostly lean and a little fat if that piece is cut next. Customers have been very happy with this.

Having a HACCP plan for our products means that in order to give our customers the same Lekker tasting biltong they had last time will happen every time shopping with us.

Q: Do you make all of your meat products or buy from other manufacturers?

A: We are very proud to say that we do not buy any of our meaty products from any other companies. We make everything and have a strict HACCP plan in place to make sure everything is followed correctly and you get the best tasting products time after time.

Q: What cuts of beef do you use?

A: We use quality locally sourced beef silverside to make all of our products and can supply full traceability to the silverside we use if requested.

Q: Do you add any filler’s to your Boerewors or Burgers?

A: Nope. Our Boerewors and Boereburgers are 98% beef with 2% of our spice blend mixed in nothing else is added. 

Q: My Boerewors has been delivered but it’s not frozen anymore? 

A. (CURRENTLY COLLECTION ONLY) Due to delays in courier deliveries we had to stop offering postage on all out Boerewors.

Q: Can we collect from you are you a shop?

A: Biltong South are based at home and you can collect anytime during 9AM to 6PM Monday to friday and 9AM till 12PM. Give us a call or email so we can arrange a time.

Q: Why so many Biltong flavours?

A: Everyone has a favourite. During Covid-19 2020 we had a big change up and sort out of the flavours we offered and reduced them down to a few of our customers favourites.

Q: Why do you often run out of stock? It looks bad when you run out...

A: We make batch sizes that we know will not be sat getting old in a few weeks’ time from drying out to much. if we have a one off stock up order of sell more this week than normal it can lead to a week or so of sold out. Fresh products are the aim so we keep it simple. 

Q: Are you allowed to sell Biltong from home? That’s not very professional...

A: Biltong South are fully Council approved and HACCP Certified with a 5* rating across the board. Home is the same as a warehouse just smaller,

Q: How do you dry your biltong?

A: We can’t give away all our secrets to Lekker perfection.

Q: What are the white dot looking things on my Chilli/Biltong Stix?

A: Do not worry it’s not mould. It is salt from the drying process because we cut them so thin the salt does its job a lot quicker and sometimes you can see it.  

 

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Free Loyalty Membership,

We have put together a Free Biltong South loyalty membership tier system. 

The whole tier system is based on how many orders over time you have shopped at Biltong South. Below is what tiers are offered.

Bronze - 2% Discount / Silver - 3% Discount / Gold - 4% Discount / VIP - 5% Discount off your shopping cart for free.

To see what Membership level you are at you need to sign in to your account using the same email address you use for placing orders. 

Biltong South will promote your account at certain points of orders placed over anytime.  

This is Biltong South's way of saying thank you to all those that shop with us time and time again and spread the word about Biltong South! 

Please note: These discounts will only be applied to your cart if you have signed in to your account with the same email address you use for all previous orders.

(Sign in link is at the bottom of our shop page, or link in footer of webpage)

If you have lost access to your old email used with Biltong South send us an email or give us a call so we can update your email address.

Biltong South reserve the right to end this membership programme at any given time.

Have a Lekker day!

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